Coaching Toolkit for Child Welfare

Chapter 6: Coaching Models 153

when, how often, and how the coaching will occur

(observations and demonstrations).

Step 3:

Demonstration,
observation,
and action

This step occurs in at least two distinct settings:

• Learners watch the coach or another expert
  demonstrate the desired skill or practice.


• Coaches observe the learner using the skill or
  practice.
  Demonstration
  By watching a demonstration of the desired skill, learners
  gain a deeper understanding of their learning goals and are
  more able to assess their own learning needs.
  Coaches may demonstrate the skill for learners, ideally in a
  natural setting (an interview with a client, home visit, unit
  meeting, stakeholder meeting, etc.). Depending on the role
  of the coach within the agency, the client may need to
  consent to the participation of the coach. (For information
  on organizational liability, see Chapter 10: Ethics .)

Observation

Coaches also must observe learners practicing the new skill

either through a role-play, a tape, audio recording, or a

real-time event. Coaches gather information during this

time to analyze use of the skill, noticing details that reflect

the effect of skill, practice, or behavior of the participants in

the session.

Coaches must use or develop a rubric on which to base

feedback.