Investing in Maternal and Child Health

Maternal and Child Health Balanced Scorecard & Analysis Tools

Figure 3A: Balanced Scorecard Model

“To succeed financially, how should we appear

to our shareholders?”

Objectives Measures Targets Initiatives

FInAnCIAl

“To satisfy shareholders and customers,

what business processes should we excel at?”

Objectives Measures Targets Initiatives

InTERnAl BUSInESS PRoCESS

“To achieve our vision, how will we sustain our

ability to change and improve?”

Objectives Measures Targets Initiatives

lEARnIng And gRowTH

“To achieve our vision,

how should we appear to our customers?”

Objectives Measures Targets Initiatives

CUSToMER