Crucial Conversations: Tools for Talking When Stakes Are High

Library of Congress Cataloging-in-Publication Data
Crucial Conversations : tools for talking when stakes are high / Kerry
Patterson ... [et al.].
p. cm.
Includes bibliographical references and index.
ISBN 0-07-140194-

1. International communication. 2. Interpersonal relations.
   Patterson, Kerry, 1946-
   BF637.C45.C
   153.6-dc

McGraw-Hill

2002

A Division of The McGraw·Hill Companies �

I.

2002001129

Copyright © 2002 by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler.
All rights reserved. Printed in the United States of America. Except as permitted
under the United States Copyright Act of 1976, no part of this publication may be
reproduced or distributed in any form or by any means, or stored in a data base or
retrieval system, without the prior written permission of the publisher.

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ISBN 0-07-140194-

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