Describe your new habit.
You know it. “So, what was most useful here for you?” Or “What
did you find most valuable about this chat?” Or “What worked
best here?” Or some variation that asks people to articulate the
value and the learning.
WATCH IT WORK
Watch the short videos at TheCoachingHabit.com/videos to
deepen your learning and help turn insight into action.
MAKE IT STICKY This video sets out strategies to make any
interaction more useful by helping the participants remember the
good stuff.FROM THE BOX OF CRAYONS
LAB
I’ve shared in this chapter some of the science on how to improve
knowledge retrieval. So I asked our researcher, Lindsay, to find me
something new and interesting to say about why the Learning
Question works as well as it does. She took me to an unexpected
place. Colonoscopies.
This next bit of information comes from more research by
Daniel Kahneman, this time on the peak-end rule. In short, how
we’re evaluating an experience is disproportionately influenced
by the peak (or the trough) of the experience and by the ending