Your PowerPhrases Final Exam 235
- Questions that set them up.
- Questions to control a conversation.
- Leading questions that manipulate them into saying
what you want them to say. - Questions that seem like interrogations.
- What are the three reasons people use sarcasm or mixed
messages? - They are just plain mean and they have been getting
away with it, - they have a real concern and don’t know how to
address the issue directly, and - it is a habit they are unaware of.
Whatever reason, the cure is the same: PowerPhrases!
- Defusing anger is as much about what you ———do as
what you do.
Don’t.- What distinction do you need to make in determining what
makes you angry?
What is a short-term reaction and what are the deeper
feelings underneath that reaction.