How to Use Power Phrases

Index

241

Absolutes, speaking in, 28
Absolute Vicious Venom Poison
Phrases, 28
Accusations, 130, 163
Acknowledgment, 8
of participation, 175–176
of perspective, 156–157
in saying no, 118
Actions, backing words up with,
66–69, 97, 113
Active listening, 124–131
Agenda
avoiding sneaking own in, 126
hidden, in questions, 145
Aggressive communicators, 207–
208
number of words used by, 14,
167
Aggressive Negative Respect-
Robbing Phrases, 28–29
Anger, as secondary emotion, 171
Anger, defusing, 156–163
brevity in, 158
clarity in, 160–162
goals in, 159–160
specificity in, 158–159
tone in, 162–163
Anger, expression, 164–174
brevity in, 166–167

Anger, expression (cont.):

clarity in, 169–170

empty phrases in, 171–173

goals in, 168–169

specificity in, 167–168

Answers, asking good questions to

get, 138–147

Apologizing, 132–137

brevity in, 133

goals of, 134–135

sincerity in, 135–137

specificity in, 133–134

tone in, 137

Appreciation, showing, 3, 5, 8

Argument, negative Poison

Phrases in starting, 30

Artificial barriers, dropping, 89

Assertions, backing up, 93

Assertiveness

in addressing issues, 185–192

in responding to put-downs,

151–152, 155

Assumptions

avoiding, 49–50

veiled, 31–32

Attention span, 45–46

Attitude. See alsoTone

eliminating, 72–73

as problem, 58–59

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