Influence

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ent from or always to be trusted more than what we think about it.
However, the data are clear that our emotions and beliefs often do not
point in the same direction. Therefore, in situations involving a decision-
al commitment likely to have generated supporting rationalizations,
feelings may well provide the truer counsel. This would be especially
so when, as in the question of Sara’s happiness, the fundamental issue
at hand concerns an emotion (Wilson, 1989).


CHAPTER 4 (PAGES 114–166)


  1. The general evidence regarding the facilitative effect of canned
    laughter on responses to humor comes from such studies as Smyth and
    Fuller (1972), Fuller and Sheehy-Skeffinton (1974), and Nosanchuk and
    Lightstone the last of which contains the indication that canned laughter
    is most effective for poor material.

  2. The researchers who infiltrated the Graham Crusade and who
    provided the quote are Altheide and Johnson (1977).

  3. See Bandura, Grusec, and Menlove (1967) and Bandura and Men-
    love (1968) for full descriptions of the dog-phobia treatment.
    Any reader who doubts that the seeming appropriateness of an action
    is importantly influenced by the number of others performing it might
    try a small experiment. Stand on a busy sidewalk, pick out an empty
    spot in the sky or on a tall building, and stare at it for a full minute.
    Very little will happen around you during that time—most people will
    walk past without glancing up, and virtually no one will stop to stare
    with you. Now, on the next day, go to the same place and bring along
    four friends to look upward too. Within sixty seconds, a crowd of
    passersby will have stopped to crane their necks skyward with the
    group. For those pedestrians who do not join you, the pressure to look
    up at least briefly will be nearly irresistible; if your experiment brings
    the same results as the one performed by three New York social psycho-
    logists, you and your friends will cause 80 percent of all passersby to
    lift their gaze to your empty spot (Milgram, Bickman, and Berkowitz,
    1967).

  4. Other research besides O’Connor’s (1972) suggests that there are
    two sides to the filmed-social-proof coin, however. The dramatic effect
    of filmed depictions on what children find appropriate has been a source
    of great distress for those concerned with frequent instances of violence
    and aggression on television. Although the consequences of televised
    violence on the aggressive actions of children are far from simple, the
    data from a well-controlled experiment by psychologists Robert Liebert
    and Robert Baron (1972) have an ominous look. Some children were
    shown excerpts from a television program in which people intentionally


Robert B. Cialdini Ph.D / 215
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