Here is some key information that you need to know.
Salesperson's company Its history
Its policies
Its objectives
Its organizational structure
Company's product/s and
service/s
History
Source
Uses and applications
Special features and benefits
The prospect Know who is the owner
Know who are decision makers
Learn as much as possible about the prospect's
business
Learn about their current market activity
Be aware of changes or trends in their business
Be aware of special projects
Try to determine their apparent market strategy
Assess possible strengths and weaknesses
Check on past services used with your company
and the competition and check on the results
that were obtained
This research will often reveal possible hot buttons to use when calling for an
appointment and it will make it easier to relate to the prospect.
Prepare your telephone call by writing down the key questions or points.