- Hope someone else will look dumb and ask the
questions for you.
A StaffCoach™ can’t afford to put his associates in that
position, especially when communicating instructions,
action plans, or goals.
Example
Coach (on phone):
Bernie, would you go to my office and bring a couple of
things down to this meeting for me?
Bernie:
Sure, Ray, what things?
Coach:
Well, there were some year-end budget materials I’ve been
working with. They are stacked on the far right-hand
corner of my desk.
Bernie:
I think I see the pile from here.
Coach:
Good. What I need immediately from that stack are two
files: the income statement and the balance sheet. The rest
can wait. But everyone is waiting for those things down
here.
Bernie:
No problem. Except, um ...
Coach:
Yeah?
Bernie:
What do these things look like exactly?
Everybody knows what an income statement and balance
sheet look like, right? Wrong. It’s always a dangerous
assumption to think that your team members share your
experience or understand any concept critical to carrying
out instructions.
Coaching, Mentoring and Managing3