Coaching, Mentoring and Managing: A Coach Guidebook

The Coaching Role: Inspiring and Motivating

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7. Ask open-ended questions to encourage the employee to
   determine his own solutions.


8. Let the employee know that you respect his ability
   to get results.


9. Build on any ideas your employee has and continue to
   pull from him.


10. Agree upon specific actions he can take and you can do.


11. Schedule another meeting to discuss what has occurred
    from now to then.


12. Commit to provide feedback, encouragement and
    attention to the employee.
    The steps for a coaching session essentially focus on
    communication, honoring your associate and establishing a
    continuous relationship of support.

Common Activities for the Coach .....................................................................

Activities that are included in this approach of the
StaffCoach™ Model vary depending upon your employee.
Anything you do, however, is for the purpose of encouraging more
than average performance. Avoiding the pitfalls and working
within the steps give you a big range. Things that a coach
commonly does include the following:

• Listening to the employee talk about himself, his job,
  his issues.


• Watching the employee interact with others.


• Showing the employee what others do that
  surpass performance.


• Asking about reasons for doing some of the tasks as
  he does.


• Taping the employee and listening together to how he
  does his job.


• Videotaping the employee and watching together how he
  does his job.


• Reviewing why enough isn’t enough.