The Coaching Role: Inspiring and Motivating3
He concluded by telling the group that in only a short time,
every member had made him feel like “family,” and that he was
already as proud as the past director undoubtedly was to be
associated with them.
Case Analysis .....................................................................................................
Neil Evans demonstrated real coaching strengths in the
scenario you just read. He took over a team that was functioning
well and he maintained and surpassed performance measures. He
worked for buy-in, and took care not to allow negativity or lack of
drive to creep in. You get the feeling that his food-service team is
going to benefit greatly from his leadership.
Consider some specifics that can give you deeper insights into
the scenario — and into your own team/coach relationship.
- What did the associate director’s resignation tell you about
the leadership style prior to Neil’s arrival?
What message might the resignation have sent to the
37-member staff? - In his two total-team meetings, do you think Neil
communicated clearly? How? - Did he provide opportunities to verify employee
understanding? How? - Was Neil’s choice of offices significant to you?
Good or bad? Why?
C A S E S T U D Y