The Coaching Role: Inspiring and MotivatingSummary 3
The coaching approach in the StaffCoach™ Model is for
average performers. With this role you support and affirm,
motivate and encourage, inspire and get buy-in. A coach requires
trust and that comes about through involvement, communication
and clarity of goals.
People are more willing to enter into a symbiotic relationship
with you when they know you believe in them, will stand by them,
and are open to their thoughts and feelings. Communication, both
in setting goals and in listening to feedback, is instrumental in
taking people from where they are to where they can be.
There are pitfalls, and there are steps to serve as a guide.
Process is one word that summarizes the entire coach role. It isn’t
an instance-by-instance activity. One interaction builds on another.
Connection and relationship are the bridges that let you get across
to your people that they are the most important asset of the
organization, that you are successful because of and through them,
and your job is to do anything possible to help them reach
optimum performance.
The coaching role is a continuous part of the manager and
employee relationship. As in the story about the turtle and the
hare, it is the slow and steady, the constant and always confident
progress toward the goal that wins the race. You can coach all
types of fancy moves and clever “flavor of the month” tactics, but
it all comes down to involvement and belief in your people, to
trusting that they can always do better. There’s the next game, the
next project, and, of course, tomorrow.