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The three phases of the mentoring process use the “10-60-90”
principle to instruct people so they will learn and grow to their
greatest potential in the least amount of time. As a StaffCoach™
in the mentoring role, there are three steps to add to the underlying
understanding. First, make your associates successful; second,
show them their success; and finally, make sure they understand
why they are successful.
The three phrases of mentoring follow:- PHASE 1 — Observe
- PHASE 2 — Participate
- PHASE 3 — Conduct
Phase 1 — Observe
In the first phase, the person you teach observes you or
someone else doing the job. As she watches, you should be
answering questions. You need to answer these questions, even if
they aren’t asked outright.
- Why is this job important?
- What are the key components of this job?
- What are the cautions?
- What timing issues are important?
- What’s in this for me?
Example
Coach:
Well, what did you think of that sales meeting, Phyllis?
Pretty wild, huh?
Phyllis:
Yes, but you handled it well. I just hope I can do it half as
well when the time comes.
Coach:
What part of it seemed the most difficult to you?
The Mentoring Role: Instruction by Example“That is happiness:
to be dissolved
into something
complete and
great.”
— Willa Cather