Coaching, Mentoring and Managing: A Coach Guidebook

HAPTER 5

C

The Counselor Role:

Confrontation and Correction

Coaching is all about you as a manager developing your
people. You inspire and motivate your people who are doing
their job and you mentor and guide your excellent people.
The fact is, however, that those same people sometimes have
problems: Performance may take a dive, they may be doing
tasks in a way that is counterproductive, they may have an
issue with how things are being done.

The word “counseling” in the StaffCoaching™ Model
doesn’t mean psychological therapy. It means confronting and
correcting people whose performance is below standard.
When you deal with people who are not performing at an
acceptable level, you must counsel them. As with the other
approaches, this does not imply a total effort; poor
performance can relate to one action or one task, a part of the
person’s overall performance.

What constitutes “substandard performance”? The answer
will vary, but substandard performance generally means:

• Ongoing attitudes or actions that willfully or
  ignorantly fall short of stated, written or modeled
  duties.


• Not meeting performance measures or goals.


• Negatively affecting others’ performance goals.

5

When people are

not performing at

an acceptable

level, you must

counsel them.

StaffCoaching™:

The Coaching Process

Coaching Mentoring Counseling

InvolvementTeam

PresentAssess

Performance

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