5
Four Keys to Effective Counseling ....................................................................
Rethink the counseling part of your job as a coach. It is all
about developing your people, an immediate way to honor and
respect them.
Get and Give Information
In this phase, the counselor gathers relevant information from
the team member and, in return, responds to the person’s need to
receive information.
Agree on Performance Standards
Obviously, to perform at a “standard” level for a specified
task, each team member must understand and agree with the
organizational definition of “standard.” The counselor’s job is to
communicate that standard in a way that the team member can
understand and explain. How can you get valid agreement?
Ask questions.
- Do you fully understand the demands of this job?
- Is there any aspect of your job duties that could use
some clarification? - Do these activities seem doable to you?
- Is there anything you feel you might lack in order to do
this task properly? - How would you explain this task and the reason for it to a
new employee?
Correct
The counselor implements the measures discussed, to correct
the performance and raise it to an acceptable standard and above.
Focus on the positive nature of counseling: to help associates
become more productive ... more fulfilled.
The Counselor Role: Confrontation and Correction