5
Coach:
It really isn’t the same thing, Bill. I know you wouldn’t do
a “lousy job.” A lousy job is when you know what to do
but choose not to do it. That’s not you. So what’s
the problem?
Bill:
I just can’t seem to get my part of the assembly done on
time. I don’t know why. I try, but I can’t.
Coach:
What part of the job do you need more time with?
Bill:
I think there’s plenty of time to do the job. I see others
doing it. I just get flustered or something when I see my
quotas start to fall behind. I wish I were as fast as Larry.
Coach:
I’ll tell you what — do you know Paul in shipping?
Bill:
Sure.
Coach:
Well, he trained Larry about a year before you came. I’m
going to ask him if he’ll come up here over lunch break
tomorrow and tell you what he knows. Are you available
over lunch tomorrow?
Bill:
Yes. That would be great.
Coach:
Paul is a great teacher. He’ll know how to help. Then
we’ll talk afterwards. Okay?
A winning coach gets that way by investing the time necessary
to find and give the information that produces winning results!
The Counselor Role: Confrontation and CorrectionWhy grin and bear
it when you can
smile and
change it?