Coaching, Mentoring and Managing: A Coach Guidebook

Examples

Closed-Ended Open-Ended

(Challenging) Questions (Inviting) Questions

Are you responsible What can you tell me about

for this error? this problem?

Will this step solve What can we do to make

the problem? sure this will solve the problem?

Do you understand what Is there anything about the

you’re supposed to do? job that might still be a little unclear?

Are you going to meet What steps would help you

the deadline? meet the deadline?

Have you finished Where are you on the Acme

the Acme job? project?

How Can You Establish the Need for Change?

To establish a need for change, you can show how the specific

behavior affects three areas.

1. The individual


2. The group


3. The organization
   Consequences stated in this way etch the full impact of the
   behavior in the team member’s mind — and put the focus on the
   problem instead of the individual.
   Example
   Mike:
   I should have finished this manuscript a long time ago,
   Ellen. You’ve been more than patient. I’m sure I can finish
   it soon now.
   Ellen:
   Give me an idea how soon that might be?

Coaching, Mentoring and Managing

5

Put the focus on

the problem

instead of the

individual.