Coaching, Mentoring and Managing: A Coach Guidebook

Reed swallowed hard. “What made you think of that?”

he asked.

“Oh, some of these young replacements we’ve hired were

seeing who could load a truck faster, and I noticed one of their

forklift drivers putting a pallet on the wrong truck,” the foreman

answered. “By the way,” he added, “if it’s okay with you, I was

thinking about having regular monthly contests like that to sort of

build up morale. Would you have any problem with that?”

Case Analysis .....................................................................................................

1. Which of the 10 essentials of face-to-face counseling did
   Reed Thurman use?


2. Which did he violate?


3. Which did not really apply?


4. Which one of the 10 essentials could have uncovered the
   real problem and avoided the employee turnover?


5. What part did Reed’s emotions play in this
   unfortunate scenario?

Coaching, Mentoring and Managing

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C A S E S T U D Y