Coaching, Mentoring and Managing: A Coach Guidebook

Behavior Modification Exercise ........................................................................

Now, to sharpen your confrontation skills, try writing a

scenario of your own. Pick a problem team member (past, present

or imaginary) and write how you think you could persuade that

person to respond positively to a confrontation through your use of

the five approaches just discussed.

Coaching, Mentoring and Managing

5

Employee name______________________________________________

Substandard behavior ________________________________________

In counseling this person, would you ...

1. Gain agreement about the problem?


2. Agree on necessary action?


3. Identify consequences?


4. Tie consequences to basic needs?


5. Reward achievement?