through 6, and it might take a couple of meetings, with a
time interval for the team to collect their thoughts.
Important in this step is not pushing the solution you
know is a winner. Get a consensus. Help the team in
seeing the big picture, the implications or impact of their
solution on other departments or the organization. Focus
them on costs. Example: If one of the alternatives for the
above problem was to tell the marketing department to
reduce their campaigns, that would be totally unfeasible.
Their results are based on customers and customers come
through campaigns. Point the team toward what they
control and what they can affect.- Commit to action on the solution.When the team agrees
to a solution, an action plan with detailed steps best
guarantees success. An example of one solution for the
above is to assign one team member the task of getting a
month-by-month projection of marketing activities. Have
another team member project-manage various tasks and
stagger the due dates. Another solution could be to have
team members monitor stress levels and to make sure they
add a fun diversion into the schedule or a prize at the end
of a grueling stretch. - Follow up.Check the results regularly. With the team,
monitor whatever solution is chosen. Acknowledge what
works and build on success.
Coaching, Mentoring and Managing6