Coaching, Mentoring and Managing: A Coach Guidebook

1. They let team members know you are aware of their
   efforts to excel.


2. They provide “performance exposure” for members within
   and beyond the team environment.


3. They encourage people to have a can-do attitude.
   Commit to bolstering your people’s confidence. Let people
   know that you know they can do the job and you’ll see something
   wonderful happen: They’ll start to get confidence in themselves.
   They’ll start to believe in themselves and accomplish more than
   even they thought they could.

Mutuality

Mutuality means sharing a vision of common goals. If you as

a leader have goals that head one way and your people have goals

heading another, the team will fall apart. All too often employees

(and sometimes managers) don’t have clear-cut goals that

everyone understands.

To make sure your team goals are “mutual” — shared by

every member — you must take the time to explain your goals in

detail. Make sure your team members can answer questions like:

Why is this goal good for the team? For the organization? How

will it benefit individual members? What steps must be taken to

achieve the goal? When? What rewards can we expect when the

goal is achieved?

Here’s a good example of establishing mutuality in memo

form that answers all of those questions. Can you find

the answers?

1 Coaching, Mentoring and Managing