Coaching, Mentoring and Managing: A Coach Guidebook

(Steven Felgate) #1
What are your team goals ... short-range and long-range?
Knowing them doesn’t count if you can’t articulate them. If you
can’t speak it or ink it, as motivational expert Denis Waitley says,
you can’t think it. Examples might include:


  • Increase sales quotas by 10 percent one year from today.

  • Schedule every team member for an Excel class.

  • Turn over the budgeting process to each team supervisor.

  • Implement a “You Are the Customer” service program
    next fall.

  • Bring in outside training for handling conflict and
    criticism at work.
    Can your team members list your goals? To win, every team
    needs to know What’s Important Now (WIN). The key word in
    that formula is “now.” For instance, have you ever stared at your
    “things to do” list and ended up doing nothing at all? The sheer
    volume of work absolutely blew you away! Everyone has
    experienced that. But then somehow each of us learns that to get
    all our tasks done, we simply have to tackle them one at a time.
    First things first. What’s important now? Your team needs to know
    that. Only when you tell them the priorities will you see
    measurable progress.
    In addition, the goals you and your team settle on must be:

  • Consistent with organizational direction
    In other words, no team is an island. Apart from the
    organizational glue that holds you together, the team really
    has no professional reason for being. Therefore, make
    certain that your team goals line up with organizational
    directions. Don’t set goals independent of the
    organizational structure (i.e., a three-day workweek), or
    you will be in for disappointments.

  • Simple but exciting
    In order for your team goals to excite the team, you need
    team member input and ownership in each goal. That’s
    why some very successful StaffCoaches™ have
    established team committees to brainstorm goals, submit
    team mission statements and develop a plan for measuring


Coaching, Mentoring and Managing

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Motivational goals
must offer benefits
your team views
as worthy.
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