Coaching, Mentoring and Managing: A Coach Guidebook

• Has consistent rules and has the staff play a part in
  developing those rules.


• Is a good teacher, willing to share ideas.


• Criticizes constructively.


• Follows through on promises.


• Is honest, genuine, real.

The Key Ingredients ...........................................................................................

The StaffCoaching™ skills that encourage performance

improvement are sustained by continuous assessment of results

and constant adjustments in your approach. As your people

contribute and as successes increase in terms of improvement, you

know your approach is right. This dynamic process requires you to

be adept at change. Knowledge of your options strengthens your

ability to see change as a positive.

Keep your focus on what your people need to improve and to

support their own development. Your associates require seven

specific things from your coaching. Each in turn demands actions

by you to take them to that next level of performance. To review,

your people benefit from these basic ingredients for

obtaining results.

1. A basic understanding of your expectations concerning
   their jobs.
   You enable this by:
   
   
   • Developing with them clarity on what their jobs, their
     roles, their responsibilities, necessary relationships
     and required results are.
   
   
   • Involving them in goal setting.
   
   
   • Agreeing to measurements to track their performance.
   
   
   
   

Coaching, Mentoring and Managing

8

“Nature cannot

avoid chaos when

creating a star.”

— Nietzsche