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Coaching, Mentoring and Managing: A Coach Guidebook

(Steven Felgate) #1

  • 1 Getting Results Is All About You......................................................................... It All Comes Down to Winning ...........................................................................xii

    • Understand Your Role as Coach ............................................................................

    • Cultivate the 10 Values of a Successful StaffCoach™ ..........................................

    • Case Study ...........................................................................................................

    • Case Study Analysis ............................................................................................

    • Case Analysis .......................................................................................................

    • What You Value Impacts Your Team ...................................................................

    • Exercise: Tracing Your Personal Values History .................................................

    • Exercise Analysis .................................................................................................

    • Five Insights of High-Performance Coaches .......................................................

    • Case Study ...........................................................................................................

    • Analysis ...............................................................................................................

    • Summary ..............................................................................................................

    • Chapter Quiz ........................................................................................................



  • 2 The Five-Step StaffCoaching™ Model.............................................................

    • Coaching Is a Performance Process .....................................................................

    • Steps in the StaffCoach Model to Maximize Potential ........................................

    • Know Your Employees’ Character and Capabilities: Four Effective Techniques....

    • Review Insights: Combine and Consider .............................................................

    • Your StaffCoaching™ Style ................................................................................

    • Analysis of Your Preferences and Tendencies .....................................................

    • Six Pitfalls to Your StaffCoaching™ Success .....................................................

    • Case Study ...........................................................................................................

    • Case Analysis .......................................................................................................

    • Ten Tools to Ensure Team Results .......................................................................

    • Case Study ...........................................................................................................

    • Case Study Analysis ............................................................................................

    • Summary ..............................................................................................................

    • Chapter Quiz ........................................................................................................



  • 3 The Coaching Role: Inspiring and Motivating................................................

    • The Coaching Role ..............................................................................................

    • Some Cautions for the Coach .............................................................................

    • Steps for Effective Coaching Interactions .........................................................

    • Common Activities for the Coach .....................................................................

    • What to Expect When You’re Doing It Right ....................................................

    • Case Study .........................................................................................................

    • Case Analysis .....................................................................................................

    • Summary ............................................................................................................

    • Chapter Quiz ......................................................................................................



  • 4 The Mentoring Role: Instruction by Example...............................................

    • A Process With Productive Purpose ..................................................................

    • Ten Tips for Mentors ..........................................................................................

    • The Six Ways People Think ...............................................................................

    • Style Analysis Questions ...................................................................................

    • The Three Key Phases of Successful Mentoring ...............................................

    • Exercise ..............................................................................................................

    • The Outcome of Effective Mentoring ................................................................

    • The Treasure of Mentoring ................................................................................

    • Summary ............................................................................................................

    • Chapter Quiz ......................................................................................................



  • 5 The Counselor Role: Confrontation and Correction.....................................

    • Opportunities to Counsel ...................................................................................

    • Four Keys to Effective Counseling ....................................................................

    • Guidelines for Counseling .................................................................................

    • The Philosophy of Confrontation: A Positive Approach to Negative Events ...

    • The Five-Step Confrontation Process ................................................................

    • Eight Ways to Eliminate Unsatisfactory Behavior ............................................

    • Counseling Evaluation Exercise ........................................................................

    • Ten Essentials for Face-to-Face Counseling ......................................................

    • Case Study .........................................................................................................

    • Case Analysis .....................................................................................................

    • Five Steps to Modifying Behavior .....................................................................

    • Behavior Modification Exercise ........................................................................

    • Ask Questions That Get the Answers You Need ...............................................

    • Exercise: Creating Open-Ended Alternatives ....................................................

    • The Results of Effective Counseling .................................................................

    • Exercise: Does Counseling Work for Your Team? ............................................

    • Summary ............................................................................................................

    • Chapter Quiz ......................................................................................................



  • 6 Integrating the Individual and the Team........................................................

    • Group vs. Team ..................................................................................................

    • Instill Team Vision .............................................................................................

    • Recognize the Potential for Team Trouble ........................................................

    • Case Study .........................................................................................................

    • Case Analysis .....................................................................................................

    • Commitment and Mutual Support .....................................................................

    • A Checklist for Responding to Team Troubles ..................................................

    • “Look Before You Leap” Checklist ...................................................................

    • Focus the Team With Shared Priorities ..............................................................

    • Exercise ..............................................................................................................

    • Right Thinking About Team Purpose ................................................................

    • Summary ............................................................................................................

    • Chapter Quiz ......................................................................................................



  • 7 Managing Within the StaffCoaching™ Model..............................................

    • Doing or Developing .........................................................................................

    • A Story About Managing ...................................................................................

    • Exercise ..............................................................................................................

    • Exercise Analysis ...............................................................................................

    • Delegating and the StaffCoaching™ Role ........................................................

    • Exercise ..............................................................................................................

    • Exercise Analysis ...............................................................................................

    • Personality and Your Coaching Role .................................................................

    • Hurdles to Performing Your Coaching Role ......................................................

    • Exercise ..............................................................................................................

    • Four Points for Managing Within the StaffCoach™ Model ..............................

    • Exercise: Applying the Four “P’s” .....................................................................

    • Exercise Analysis ...............................................................................................

    • Five Ways to Quiet Complaints .........................................................................

    • Team Collaboration ............................................................................................

    • Summary ............................................................................................................

    • Chapter Quiz ......................................................................................................



  • 8 So What and Who Cares!.................................................................................

    • The Coach Attitude ............................................................................................

    • Exercise ..............................................................................................................

    • Exercise Analysis................................................................................................

    • Exercise Analysis................................................................................................

    • Exercise Analysis................................................................................................

    • Exercise Analysis................................................................................................

    • Exercise Analysis................................................................................................

    • Exercise Analysis................................................................................................

    • Attitude and Values ............................................................................................

    • The Key Ingredients ...........................................................................................

    • Tools for Your Team ..........................................................................................

    • The Wisdom of Coaching ..................................................................................

    • Exercise .............................................................................................................

    • Exercise Analysis ...............................................................................................

    • Lasting Impact ...................................................................................................



  • Index.........................................................................................................................

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