Creating and Sending Messages 601
Troubleshooting Message Addressing.
Outlook 2010 includes many features intended to simplify the process of addressing
messages to recipients. As with any tool, these features can sometimes be more difficult
to use than you’d like. In this section, we discuss troubleshooting tips for some common
problems.Troubleshooting the AutoComplete Address List
As you type a name or an e-mail address into the To, Cc, or Bcc box, Outlook displays
matching addresses in a list below the box. You can insert a name or address from the
list into the address box by clicking it or by pressing the arrow keys to select it and then
pressing Tab or Enter.
From time to time, you might find that the address list contains incorrect e-mail addresses—
for example, if you have previously sent a message to an incorrect e-mail address, or if
a person changes his or her e-mail address. If you don’t remove the incorrect address
from the list, it can be easy to mistakenly accept Outlook’s suggestion and send your
message to the wrong address.
To clean up the AutoComplete Address list:- In the list, point to the name or address you want to remove.
- Click the Delete button (the X) that appears to the right of the name or address.
Troubleshooting Multiple Recipients
By default, Outlook requires that you separate multiple e-mail addresses with semicolons.
If you separate multiple addresses with another character such as a space or comma, or by
pressing Enter, Outlook treats the addresses as one address and displays an error message
when you attempt to send the message.
You can instruct Outlook to accept commas as address separators, in addition to semicolons.
To do this, follow these steps:- In the Outlook program window or any item window, display the Backstage view,
and then click Options. - In the left pane of the Outlook Options dialog box, click Mail.
- On the Mail page, scroll to the Send Messages section.
- Select the Commas Can Be Used To Separate Multiple Message Recipients check
box, and then click OK.