wanted to come. After a while we learned how to webcast so fewer people came but more people
watched from their offices on the screen. And Iit every month, and all I did was I went through did
“this is what happened last month; this is what’s happening this month.” But it was the way, again,
to connect to people. There was in terms of people that influenced me, there was one part of (agency
namewas the group that did () that was a newer part of (occupationagency nam). You could tell e). It
there was something different about them: they were all uniform; they spoke the same language; they had
the same attitude. Every presentation that camecould tell you without reading the words who was in, I
making it. And I was saying “What’s going on over there? There’s something different going on over
there.” I talked to one of the people who said “well, somehow the Director makes everybody think we
report directly to him.” And I said “how does he do it?” He said “I have no idea, but we do.” (laugh)
And, again, I think through my webcasts I did a lot of that – but all this again had nothing to do with the
subject matter. All of this is based onconnections and they can be personal connections establishing
over the computer screen, but personal connection some way. I used to have “all hands” meetings only
once a year, maybe, once or twice a year. I talked for two hours, if you could believe. My wife would
say “why would they ever listen to you for two hours?” (laugh) I said, “I don’t know, but they do.
They’re starved for information. They’re all in their little cubby corners, and they want to know they’re
part of the whole. They want to knpicture; they want to be part of something. And ow the big
they want to hope that their part matters.” I used to do an annual priority setting process where we say
“these are things we’re going to finish this year.” I
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culture
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Interpersonal
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Starved
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People matter
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(^) CONNECT
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CULTURE
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(^) CONNECT
EIOTHERS
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EIOTHERS
EMPATHY