effectiveness overall.
Researcher: are there certain emotions that you can constructively use in those situations to further the
cause?
A4: I think you have to know your audience before you decide that. Not everybody does know their
audience. Certainly, I think you can use ... compassion. For instance, if you’re talking about
some morale, welfare, (can use the compassionate emotion. I think you can agency) family aspect, you
potentially use an emotion of ... trying to figure out the right word ... sometimes we know each other
because we’re a small community. So the friend kind of emotion. ‘Come on: you know me; I
wouldn’t do something like that.’ You have to pick and choose when you use that, because work is work
and personal is personal.
Researcher: so the relationship aspect?
A4: Yeah, but you have to be careful about that, though. And you have to be careful about it not
being perceived as abused. I just finished working with a staffer on the Hill and I was very, very
careful to ensure that our friendship was off to the side and this was business. But am I naïve that
someone didn’t ask me to wormy relationship with the individual? Of course I’m k this issue because of
not naïve; I know why I was asked to work it. But that’s ok – you just have to temper it. I’m very
careful about that because I don’t want to I think it could be a detriment. People could see – actually
you’re just trying to abuse them kind of thing.
And then the third experience for me is my first SES
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Know your audience
(^) Compassion
(^) Compassion as
emotion
Rapport
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(^) Relationship
balance
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going to lose your effectiveness”
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(^) “of course I’m not naïve”
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CONNECT
(^) EMPATHY
(^) EMPATHY
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CONNECT
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(^) SELFAWARE
(^) EIOTHERS
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