Leadership and Emotional Intelligence

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them to a different level. But then I had all of these – I was a new mom (laugh) for one thing, I had all
of these other demands and I had all their personal issues that I had to deal with. I wanted to change the
work schedule and they were whining about that. So I had to think about their aspects and how that
affected me, and how that was going to affect the professional culture that I was trying to grow. Just
trying to meld the tdifficult at first. I just found that ultimately I had to wo together, I found somewhat
stand my ground and kind of move on overall. But I cared about every one of them, and I wanted them –
I feel that if you’re happy at your job, you will perform better. So I wanted them to be happy. But
at the same time, I didn’t want them there at 5 o’clock in the morning when their customers
weren’t there. That’s a little absurd but you get my point. Some of them didn’t want to change, and so I
was like ‘well, ifperform well.’ All these things are going through they’re not happy, they won’t
my head at one time. You just have to belly up to the bar and make your decision and push on.
Ultimately, it was fine. Change is hard sometimes. They sucked it up and moved on. It was good, it
was a great opportunity to learn be a good leader. It ultimately turned out to be a - to really learn – to
great staff. And for me, it was a great growing experience. I never led that size of a group before,
with all kinds of diftrying to take them to a new plateau was kind of fun ferent demands overall. And
too at the same time. And I was sad to leave. So there’s another emotion (laugh) – I didn’t want to
leave when the day was done, but you have to move on sooner or later.


(^) Researcher: so earlier when you mentioned
becoming a mom made you a better supervisor and
(^) Parenting
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Work: life balance
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(^) Wanted happy
employees
(^) Change
resistance
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Growing experience
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Emotion: sad
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(^)
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(^)
(^)
(^)
(^)
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“I feel that if you will perform better”you’re happy at your job,
(^)
(^)
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“you just have to belly up to the bar and make your decision and push on”
(^)
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“it was a great growing experience”
(^)
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(^) FAMILYINF
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EIVALUE
(^)
(^)
(^)
EIVALUE
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(^) EIPRESSURE
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DECISION
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EXPERIENCE
(^)
EMOTION
(^)
(^)

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