Leadership and Emotional Intelligence

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point in the future they messed up on something that at least they’re getting a hearing from folks that
understand that it’s not necessarily bad people or evil intent. And sometimes bad things happen and
sometimes it’s just that kind of relationship building because in this business, the groups and the
companies we deal with haul. This isn’t about ‘I’m going to make my – we’re in it for the long
million this week and I can walk off into the sunset’ – it’s ‘I’m here for the next 20, 30 years and beyond
that’ – so people will take that long picture of things.
Researcher: how does the solidity or stability of that relationship soften the blow, if you will, of the
reality of the decision? Or is just a matter of being able to connect to them?


(^) A8: I think the relationship is really important
because it helps to get through the initial conversations. So, and example as I – I don’t know
if you remember a few years ago we had a (called (name) that was bringing back (devicedevice) and )
the (board. Turned out that as soon as I got the call that I device failure). I ended up chairing the mishap
was chairing the mishap board, becawas managed at (facility) but it is a (use the mission agency name)
but it’s also a (wanted its own mishap board. And then (redacted) managed by (namecompany ) that
nameresponse was ‘we need our own mishap b) had built all the hardware and so their first oard
because we need our guys to tell us what had happened.’ The first conversation as soon as I
thought that lay of the land problem: we don’t need three separate boards going – this is going to be a
after things; we’re going to trip on everybody. And the first reaction was ‘well, we’ll just tell the others
to stand down.’ I didn’t really want them to stand
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Relationship building
In it for the long haul
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Chaired the mishap board
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(^) “the relationship is really important
because it helps to get through the initial conversations”
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(^) CONNECT
EIVALUE
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(^) EIOTHERS
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DEFINMOMENT
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