Leadership and Emotional Intelligence

(^) Researcher: were there incidents of failure in which
you became more emotionally intelligent?
R1: Oh, for sure. There would be times when my last years I ran 3 different reductions in force. It
was my responsibility to sit down and decide who was going to go and have to tell them. A lot of the
managers made sure I spoke with everybody individually, – they would just say here’s the list. I
explaiwould come home and go into a fetal position ned the reasons. It was horrible, I mean I – it
was terrible. The impact on people’s lives. But it didn’t mean I didn’t give them notice.
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(^) Spoke with all
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Empathy
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EMPATHY
R4 Well, I guess ... one of the things I learned was that I started a high opinion of myself – I think a lot of
people do. I learned here’s a guy who had a completely different style and background. He was
extremely successful in some areas that I wasn’t finding successes. Sometimes I was too rigid. On
the whole, I was working really hard and I was doing my best but I’m hitting some dead ends. This
guy had flexibility and subtlety that got him where he needed to go. Ultimately, I – and audacity --
guess I were more effective than what I came equipped learned some techniques and attitudes that
with. I felt like if I played by the rules, built good plans and did the right thing, problems would just
get solved and everyone would support me. But it’s not that simple. You have to sell your ideas, and
yourself, to earn trust and respect. And that’s kind of at the top of the list – it’s very powerful.
Different audiences have different ways of hearing or not hearing what your message was. That was
very, very could work in different situations where I had not enlightening – that these different styles
been successful. One of his great techniques was,
Learned about self
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Mentor
(^) Hit dead ends
FlexibilitySubtlety
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(^) Not easy
Earn trust and respect
Flexibility
Different styles
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(^) “he was extremely successful in some
areas that I wasn’t finding success”
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“I learned some techniques and attitudes that were more effective than
what I came equipped with”
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“it’s very powerful”
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SELFAWARE
(^) MENTORING
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(^) MATURITY
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MENTORING
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(^) EIPRESSURE
EIOTHERS
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LEADERSHIP