PC Pro - UK 2021-12)

LastyearsawChillblast,ScanandPCSpecialistinathree-waytieatthetopofthe
DesktopPCcharts,butthisyearhasseentheWakefield-basedPCSpecialistedge
aheadofitsrivals.Sowhat’sbeenthedifference?“PCSpecialistwereawesome,”
wroteDavidSmith.“MygamingPCisadreamtouse.Buildtimewasmoved
forwards.Reallycan’tfaultPCSpecialistandwilldefinitelyusethemagain.”
CurtisMcKeewasequallyeffusive.“Amazingcompany,savedmemoney,”he
wrote.“[Therewasa]slightissueupondeliveryofthesystembutIbelievethisto

becausedbycourieranditwasveryquickly

resolvedbyPCSpecialist.”

CyberpowerleapfroggeditstwoBritish

rivals,winningparticularpraiseforits

customerservice.“Theseguysbentover

backwardstohelpme,”wroteJohnBartlett.

“[They]alsohelpedmewithupgradesafterthe

PCarrived.Theirafterserviceisamazing.”

BothChillblastandScanhaveequallykeen

advocates.“Verysatisfiedisnotsufficient,”

saidStevenWrightofourratingsystem.

“Duringthepandemiccrisis,Scanwere

brilliant.Theyhelpedmetoachieveasystem

thatisperfectformyrequirements.”

Chillblastinspiresjustasmuchpassionate

supportfromitscustomers.“Weordereda

[Chillblast]PCfromyourAlist,”wroteTony

Bowes.“TheyconstantlykeptusupdatedondifficultiestheyhadduetoCovid

(andprobablysomeBrexitborderissues)gettingacomponent,andthespeed

withwhichthebuildwashappening.”

Ofalltheinternationalmanufacturers,onlyApplecameclosetochallenging

foranaward,yetagainindicatingthatifyouwantthebestcustomerservice

whenbuyinga PC,thenit’sbesttobuyBritish.

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HIGHLYCOMMENDEDAcer,Asus HIGHLYCOMMENDEDSamsung

asty itwa icrosoftthattoppedour

tabl arts;tiyearit slipstothird place,

h pleresuingnormalserviceatthetop.

stilla rspctableresult,butMicrosoft

utae ntehatitsscoresforbattery

lifhavedrop ... perhapsastheageof

people’sevisncreases.

ThereareouchconcernsforApple,which

stillmuch iiisedforthepricesitcharges

butwins oufothequalityofbothitsiPads

andtheaccsories.“Iboughtboth sizes

ofApleiadrointhelast 18 months,”

atthe arnard.“TheMagic Keyboard

i ckpadsransformativeforthelargermodelandmeansI rarely,if

er, y a latp now.”

nsiset commentaboutSamsung’stabletswasforthequalityofits

evi , ad th ompanyisslowlybuildingupa userbasethat’salmostasloyal

f Aple erryDowdisonhisthirdSamsungtablet:“Iwouldsayit’sas

aifnt bterthan,theAppleequivalent”.

al o mustbeforAmazon,whichcontinuestoearnpraiseforthe

tFie nge– “Amazontabletsarecheapaschipsbutloadedwith

reordonSutherland– butitcan’tmatchthetopdogsfor

lylt, with only 82%sayingtheywouldbuyanother.

BestPCManufacturerPCSpecialist

BestLaptopManufacturer

Apple

BestTabletManufacturer

Apple

*Samplesizeunder^50 sowehavereducedconfidenceintheseresults

HIGHLYCOMMENDEDChillblast,Cyberpower,Scan

Customer

support

Reliability Value Baery

life

Speed Buy

again?

Overall

Apple 88% 92% 73% 84% 90% 9 5% 87 %

Asus 76% 87% 8 3% 75% 84% 8 9% 82%

Acer 75% 86% 8 5% 74% 83% 8 9% 82%

Dell 77% 83% 78% 7 5% 80% 88 % 80%

Lenovo 75% 84% 8 1% 72% 7 9% 86% 79%

HP 73% 83% 78% 7 1% 77 % 85% 78%

Microsoft 69% 81% 66% 7 3% 79 % 84% 75%

Baery

life

Reliability Ease

ofuse

Speed Choiceof

accessories

Buy

again?

Overall

Apple 86% 94% 9 4% 92 % 79% 96% 89%

Samsung 86% 90% 87% 8 4% 76% 94% 84%

Microsoft* 72% 86% 78% 84% 79% 7 8% 80%

Lenovo 80% 8 3% 86 % 77% 7 4% 85% 79%

Amazon 80% 83% 79% 7 0% 76 % 82% 77%

Huawei* 84% 8 6% 79% 7 5% 78 % 69% 77%

* sowehavereducedconfidenceintheseresults

Customer

support

Reliability Value Speed Buy

again?

Overall

PCSpecialist 91% 89 % 9 2% 95 % 9 6% 93 %

Cyberpower 94 % 9 2% 87 % 9 1% 85 % 9 0%

Scan 88% 91% 80% 8 6% 92% 88%

Chillblast 89% 8 9% 85 % 8 6% 89% 8 8%

Apple 87% 91% 7 4% 88% 95% 87%

HP 78% 87% 8 1% 83% 88% 8 3%

Dell 77% 85% 8 2% 81 % 90% 83%

Lenovo* 72% 87% 8 4% 82 % 8 7% 82%

Acer* 73% 86% 8 5% 69% 84% 79%