PC Pro - UK 2021-12)

(Antfer) #1

LastyearsawChillblast,ScanandPCSpecialistinathree-waytieatthetopofthe
DesktopPCcharts,butthisyearhasseentheWakefield-basedPCSpecialistedge
aheadofitsrivals.Sowhat’sbeenthedifference?“PCSpecialistwereawesome,”
wroteDavidSmith.“MygamingPCisadreamtouse.Buildtimewasmoved
forwards.Reallycan’tfaultPCSpecialistandwilldefinitelyusethemagain.”
CurtisMcKeewasequallyeffusive.“Amazingcompany,savedmemoney,”he
wrote.“[Therewasa]slightissueupondeliveryofthesystembutIbelievethisto


becausedbycourieranditwasveryquickly
resolvedbyPCSpecialist.”
CyberpowerleapfroggeditstwoBritish
rivals,winningparticularpraiseforits
customerservice.“Theseguysbentover
backwardstohelpme,”wroteJohnBartlett.
“[They]alsohelpedmewithupgradesafterthe
PCarrived.Theirafterserviceisamazing.”
BothChillblastandScanhaveequallykeen
advocates.“Verysatisfiedisnotsufficient,”
saidStevenWrightofourratingsystem.
“Duringthepandemiccrisis,Scanwere
brilliant.Theyhelpedmetoachieveasystem
thatisperfectformyrequirements.”
Chillblastinspiresjustasmuchpassionate
supportfromitscustomers.“Weordereda
[Chillblast]PCfromyourAlist,”wroteTony
Bowes.“TheyconstantlykeptusupdatedondifficultiestheyhadduetoCovid
(andprobablysomeBrexitborderissues)gettingacomponent,andthespeed
withwhichthebuildwashappening.”
Ofalltheinternationalmanufacturers,onlyApplecameclosetochallenging
foranaward,yetagainindicatingthatifyouwantthebestcustomerservice
whenbuyinga PC,thenit’sbesttobuyBritish.

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HIGHLYCOMMENDEDAcer,Asus HIGHLYCOMMENDEDSamsung

asty itwa icrosoftthattoppedour
tabl arts;tiyearit slipstothird place,
h pleresuingnormalserviceatthetop.
stilla rspctableresult,butMicrosoft
utae ntehatitsscoresforbattery
lifhavedrop ... perhapsastheageof
people’sevisncreases.
ThereareouchconcernsforApple,which
stillmuch iiisedforthepricesitcharges
butwins oufothequalityofbothitsiPads
andtheaccsories.“Iboughtboth sizes
ofApleiadrointhelast 18 months,”
atthe arnard.“TheMagic Keyboard
i ckpadsransformativeforthelargermodelandmeansI rarely,if
er, y a latp now.”
nsiset commentaboutSamsung’stabletswasforthequalityofits
evi , ad th ompanyisslowlybuildingupa userbasethat’salmostasloyal
f Aple erryDowdisonhisthirdSamsungtablet:“Iwouldsayit’sas
aifnt bterthan,theAppleequivalent”.
al o mustbeforAmazon,whichcontinuestoearnpraiseforthe
tFie nge– “Amazontabletsarecheapaschipsbutloadedwith
reordonSutherland– butitcan’tmatchthetopdogsfor
lylt, with only 82%sayingtheywouldbuyanother.

BestPCManufacturerPCSpecialist

BestLaptopManufacturer

Apple

BestTabletManufacturer

Apple

*Samplesizeunder^50 sowehavereducedconfidenceintheseresults


HIGHLYCOMMENDEDChillblast,Cyberpower,Scan

Customer
support

Reliability Value Baery
life

Speed Buy
again?

Overall

Apple 88% 92% 73% 84% 90% 9 5% 87 %
Asus 76% 87% 8 3% 75% 84% 8 9% 82%
Acer 75% 86% 8 5% 74% 83% 8 9% 82%
Dell 77% 83% 78% 7 5% 80% 88 % 80%
Lenovo 75% 84% 8 1% 72% 7 9% 86% 79%
HP 73% 83% 78% 7 1% 77 % 85% 78%
Microsoft 69% 81% 66% 7 3% 79 % 84% 75%

Baery
life

Reliability Ease
ofuse

Speed Choiceof
accessories

Buy
again?

Overall

Apple 86% 94% 9 4% 92 % 79% 96% 89%
Samsung 86% 90% 87% 8 4% 76% 94% 84%
Microsoft* 72% 86% 78% 84% 79% 7 8% 80%
Lenovo 80% 8 3% 86 % 77% 7 4% 85% 79%
Amazon 80% 83% 79% 7 0% 76 % 82% 77%
Huawei* 84% 8 6% 79% 7 5% 78 % 69% 77%
* sowehavereducedconfidenceintheseresults

Customer
support

Reliability Value Speed Buy
again?

Overall

PCSpecialist 91% 89 % 9 2% 95 % 9 6% 93 %
Cyberpower 94 % 9 2% 87 % 9 1% 85 % 9 0%
Scan 88% 91% 80% 8 6% 92% 88%
Chillblast 89% 8 9% 85 % 8 6% 89% 8 8%
Apple 87% 91% 7 4% 88% 95% 87%
HP 78% 87% 8 1% 83% 88% 8 3%
Dell 77% 85% 8 2% 81 % 90% 83%
Lenovo* 72% 87% 8 4% 82 % 8 7% 82%
Acer* 73% 86% 8 5% 69% 84% 79%
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