HIGHLYCOMMENDEDN/A
BestOnlineRetailer
Amazon,JohnLewis,Scan
Threecompaniescamejointtopofthechartsthis
year,withAmazon,JohnLewisandScanmanaging
tokeeptheircustomershappydespitethehuge
logisticalandsupplychallengestheyhavefaced.
ForAmazon,it’sprice,speedofdeliveryandeasy
refundingprocessthatkeepitfrontofmind.
“ReturninganincompleteitemtoAmazonwas
straightforward,”wroteStephenChance.
“Returninganitemthatdidnotmeetitsspecification
toEbuyerwascumbersome,requiringemailsanda
phonecallbeforeanRMAwasissued.”
JamesYoungneatlysumsupwhathelpsJohn
Lewisinitsbattlefortheonlinepound.“JohnLewis
customerserviceisthegoldstandard,neveranyquibbles.Theyaresurprisingly
competitiveonmostoftheirelectronicssoiftheysellit,Itendtobuyfromthem.”
AndforScan,it’samixtureofgreatprices,thepersonaltouchandsupreme
technicalknowledgeoncall.“OrderingprocessforanRTX 3070 FoundersEdition
wasabitofapain,”wroteJamesDietz,“butthat’stobeexpectedgiventhe
extraordinarydemandandsupplyconstraints.Onceordered,shippingwasfast
andtheGPUwaspackedaccordingtoitsvalue(verywellindeed).”
Thisisn’t to saythateveryonewritinginwasdelightedwiththeservice they
received– no onegetsitright100%ofthetime– butkudostoallthreeof our
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s ot i en’s bigges
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s ofthemostfiercelyfoughtinthePCProExcellenc
as, blazehassecuredthecrownoncemore.
It’n h testserviceaccordingtoyourrankings– Amazon
S ks t coladeandclaimsa HighlyCommendedspot– but
i sty- di scoresforeaseofuseandvaluecementthewin.
t io e factthatevery singleBackblazecustomerwho
or eywouldrecommendtheservicetoa friend.
e Di laimsa HighlyCommendedawardforthesecondyearrunning,
lt t d downa positionintheoveralltablebehindAmazonS3.
D oinuestoslipdown therankings,withthecompany’svaluescore
i. e drip,drip,dripofDropboxpricerisesareperhapsharmingits
liingthetopspots.It’s a similarstoryforApple’siCloud,which
i glymediocreperformanceforanAppleproduct.
- n av c e * sowehavereducedconfidenceintheseresults
HIGHLYCOMMENDEDN/A
HIGHLYCOMMENDEDAmazonS 3 ,GoogleDrive
BestWebHostZenInternet BestCloudStorageSupplier
Backblaze
* ple de sowehavereducedconfidenceintheseresults
ExcellenceAwards 2021 @PCPRO FACEBOOK.COM/PCPRO
Customer
service
Delivery
satisfaction
Customer
support
Satisfaction Overall
Amazon 89% 95% 89% 91% 91%
JohnLewis 91% 91% 89% 92% 9 1%
Scan 92% 9 0% 89% 92% 9 1%
Novatech 88% 8 8% 87 % 90% 88%
CCLonline.
co.uk
88% 8 6% 85 % 8 9% 87%
Argos 86% 8 9% 83% 87% 8 6%
Ebuyer 87% 8 6% 82 % 8 8% 86%
Lenovo 86% 8 5% 80% 90% 85%
Dell.co.uk 87% 8 1% 84 % 8 8% 85%
Box 90% 84% 78% 88% 85 %
Microsoft 85% 8 7% 82 % 8 6% 85%
HP 86% 8 8% 80% 85% 8 5%
BTShop* 86% 8 8% 79% 85% 8 5%
Overclockers
UK
85% 8 5% 82 % 8 5% 84%
Aria* 82% 8 6% 79% 89% 8 4%
7dayshop* 87% 8 5% 76% 88% 8 4%
Very* 80% 8 5% 81% 83% 82 %
Laptopsdirect.
co.uk
82% 8 3% 79% 84% 8 2%
Ebay 83% 80% 74% 81% 80%
Currys.co.uk 79% 82% 76% 80% 79%
PCWorld 80% 80% 75% 7 8% 78 %
Customer
support
Reliability Speed Value Overall
ZenInternet 96% 9 6% 93 % 9 1% 95%
Fasthosts* 81% 91% 88% 70% 82%
Ionos 74% 87% 8 5% 76% 81%
Tsohost* 77% 83% 8 6% 82 % 8 0%
123-reg.co.uk* 68% 76% 7 6% 73 % 7 5%
GoDaddy* 67% 77% 7 2% 64% 6 9%
Speed Easeof
use
Value Recommend? Overall
Backblaze* 91% 92 % 89% 100% 93 %
AmazonS3* 93% 77% 87% 95% 88%
GoogleDrive 85% 8 3% 86 % 91% 87%
Microsoft
OneDrive
84% 8 1% 84 % 90% 85%
AppleiCloud 85% 8 2% 80% 87% 8 4%
Dropbox 87% 8 3% 78% 87% 8 4%
Amazon
CloudDrive
82% 8 3% 84 % 8 4% 83%
BT* 73% 68% 81% 76% 7 5%