Selling With Emotional Intelligence : 5 Skills For Building Stronger Client Relationships

(sharon) #1

Take a moment to complete the ARROW profile in Figure 1.1 then plot
it in Figure 1.2. Next to each question, write the number under the “Self ”
column that best describes you. Use the scale of one to five, where one means
never, three means some of the time, and five means all of the time. Some
people by nature underestimate their strength in the five categories, while
others overestimate. To attain a more realistic picture of your EQ, have some-


Introduction to EQ / Five Critical Levels of Awareness 3

FIGURE 1.1ARROW Self-Assessment


Directions:Next to each question, place a number between 1 and 5, as per the scale below.
12 3 4 5
Never Some of the time All of the time
SELF 180 ̊


  1. I am aware of why certain people like me.

  2. I am aware of the things I do that offend or annoy others.

  3. I am comfortable with who I am.

  4. When in an uncomfortable situation, I can identify the emotion I am feeling.

  5. I am aware of which emotions cause me the most trouble.

  6. I am aware of why certain people are uncomfortable around me.

  7. I am aware of the areas I need to work on.

  8. I am aware of the effects my moods have on others.

  9. I can find a solution when I am upset.

  10. I am able to wait for something that I really want.

  11. I can quickly pull myself out of negative moods.

  12. I am able to express my anger to others in a proper manner.

  13. I can talk honestly about issues that hurt or frustrate me.

  14. I avoid taking out my stress on others.

  15. I can remain calm when provoked.

  16. I am able to persevere with unpleasant tasks.

  17. I am able to refocus when others let me down.

  18. I am able to accept events I cannot control.

  19. I believe that mistakes are an opportunity to learn.

  20. I examine myself rather than blaming others.

  21. I am able to laugh at my mistakes.

  22. I am able to put my failures behind me.

  23. I maintain a positive and optimistic attitude.

  24. I am able to persevere when treated unfairly.

  25. I can easily sense what others are feeling.

  26. I respond sensitively to the feelings of others.

  27. I can sense what others are motivated by.

  28. I am interested in other people’s perceptions and opinions.

  29. I look past my feelings to other people’s feelings.

  30. I can easily tell when people’s words and body language do not agree.

  31. I like spending time getting to know people.

  32. I make an effort to listen when people are expressing their problems.

  33. People feel at ease around me.

  34. I am good at communicating with people.

  35. I am good at resolving conflicts with others.

  36. I am able to get people to work well together.

  37. I am good at articulating thoughts and feelings.

  38. I try to encourage and inspire other people.

  39. I can remain friendly, even when in disagreement.

  40. I am able to work well with people of differing opinions and values.


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