Selling With Emotional Intelligence : 5 Skills For Building Stronger Client Relationships

60 SELLING WITH EMOTIONAL INTELLIGENCE

FIGURE 6.1ARROW Restraint—The Self-Control Rubric

Directions:Read each statement and circle the number that best describes you.

When someone is annoying me, I...

1 2345

Give them a piece of my mind Walk away

When I am angry, I...

1 2345

Start yelling and acting out Get alone and process

When I am stressed, I...

1 2345

Ta ke it out on others Create a plan to resolve situation

When others reject or ignore me, I...

1 2345

Become depressed Consider it their loss

When confronted with rudeness, I...

1 2345

Become rude with them Stay calm; fix problem

When confronted with aggression, I...

1 2345

Raise the aggression level Diffuse the situation

When confronted with blame, I...

1 2345

Immediately defend myself Hear out accusation,

calmly explain perspective