Managing Information Technology

(Frankie) #1
Chapter 5 • Enterprise Systems 221

http://www. informationweek.com/story/showArticle.jhtml?article
ID=12803187(July 25).
Barry, Douglas K. 2003. Web Services and Service-Oriented
Architectures: The Savvy Manager’s Guide.San Francisco,
CA: Morgan Kaufman Publishers.
Bligh, Phil, and Doug Turk. 2004. “Cashing in on customer loy-
alty.” DestinationCRM Web site, http://www.destinationcrm.com/
Articles/PrintArticle.aspx?ArticleID=43825(June 1).
Boulton, Clint. 2009. “Cloud computing, customer wins, Microsoft
bashing will be key at IBM Lotusphere.” eWeek.com, http://www.
eweek.com/c/a/Messaging-and-Collaboration/Cloud-Computing-
Customer-Wins-Microsoft-Bashing-Will-Key-IBM-Lotusphere-
2009/(January 15).
Chabrow, Eric. 2005. “PC priority: Security drives move to
thin clients and Macs.” InformationWeekonline, http://www.
informationweek.com/story/showArticle.jhtml?articleID=
56800124 (January 3).
Cummings, Joanne. 2008. “Fluid desktops.” Network World Web
site,www.networkworld.com/supp/2008/ndc5/081801-ndc-
desktop-virtualization.html(August 18).
Ferguson, Tim. 2007. “BT to boost online customer support.”
BusinessWeekonline,www.businessweek.com/print/global-
biz/content/aug2007/gb20070822_202845.htm(August 22).
Greenemeier, Larry, and Charles Babcock. 2006. “SOA has the
buzz—and its fair share of risks.” InformationWeek 1084
(April 10): 42.
Henschen, Doug. 2008. “The data warehouse revised.”
InformationWeek1188 (May 26): 40–42.
Hirschheim, Rudy, Richard Welke, and Andrew Schwartz. 2010.
“Service-oriented architecture: Myths, realities, and a maturity
model.” MIS Quarterly Executive9 (March): 37–48.
Hulme, George V. 2005. “Furniture maker Haworth reupholsters
its portal.” InformationWeekonline,www.informationweek.
com/story/showArticle.jhtml?articleID=159901514(March 17).
IBM. 2008a. “IMS Health boosts market presence with a new
Web site from Kelros and IBM.” IBM Web site, www-01.
ibm.com/software/lotus/notesanddomino/casestudies.html
(September 8).
IBM. 2008b. “Nonprofit mission board keeps staff
in the loop with IBM Lotus software.” IBM Web site,
www-01.ibm.com/software/lotus/notesanddomino/case-
studies.html (December 8).
IBM. 2009. “Shikoku electric power company strengthens com-
munications with IBM Lotus Notes and Domino.” IBM Web
site,www-01.ibm.com/software/lotus/notesanddomino/cases-
tudies.html(October 29).
Jacobs, F. Robert, William L. Berry, D. Clay Whybark, and Thomas
E. Vollmann. 2011. “Chapter 1A, Enterprise resource planning
(ERP),” Manufacturing Planning and Control for Supply Chain
Management, 6th ed. New York: McGraw-Hill/Irwin, 11–31.
Jones, K. C. 2006. “Top 10 intranets: Creative, mobile, multina-
tional.” InformationWeekonline,www.informationweek.com/
story/showArticle.jhtml?articleID=177104515(January 27).
Kanaracus, Chris. 2009. “EHarmony finds data warehouse match
with Netezza.” CIOWeb site, http://www.cio.com/article/print/
478239 (January 28).


Lager, Marshall. 2009. “ISM’s top 15 arrives—and exceeds 15.”
DestinationCRM Web site, http://www.destinationcrm.com/Articles/
PrintArticle.aspx?ArticleID=53427(April 13).
Levinson, Meridith. 2005. “CRM and SCM will help some retail-
ers survive the holidays.” CIOWeb site, http://www.cio.com/article/
print/14759(December 1).
Luftman, Jerry, and Tal Ben-Zvi. 2010. “Key issues for IT execu-
tives 2009: Difficult economy’s impact on IT.” MIS Quarterly
Executive9 (March): 49–59.
Luttrell, Sharron Kahn. 2003. “Talking turkey with Perdue’s
CIO.” CIO17 (November 1): 44.
Lynch, C. G. 2009 “Why Salesforce.com’s social media smarts
could get you closer to customers.” CIOWeb site, http://www.cio.
com/article/print/486950(March 26).
McGee, Marianne Kolbasuk. 2009a. “Using CRM to keep doctor
relationships healthy.” InformationWeek online, http://www.
informationweek.com/blog/main/archives/2009/07/using_crm_
to_ke.html(July 7).
McGee, Marianne Kolbasuk. 2009b. “Medical specialties are key
to global goals.” InformationWeek1241 (September 14): 34–35.
Musico, Christopher. 2009. “The more CRM changes, the
more it stays the same.” DestinationCRM Web site,
http://www.destinationcrm.com/Articles/PrintArticle.aspx?Article
ID=52975(March 12).
Oracle. 2005. “Oracle Real Application Clusters (RAC)
running Toyota Motorsport SAP applications on Linux.”
Oracle Web site, http://www.oracle.com/newsletters/sap/docs/rac/
succ_story_rac_toyota.pdf (March 30).
Orfali, Robert, Dan Harkey, and Jeri Edwards. 1999. Client/Server
Survival Guide, 3rd ed. New York: John Wiley & Sons, Inc.
Overby, Stephanie. 2010. “Managing demand after disaster
strikes.” CIO23 (April 1): 20–22.
Polycom, Inc. 2010. “Polycom video conference room systems,”
“Polycom video conference personal systems,” “Polycom
PVX.” Polycom Web site,www.polycom.com(April).
Ruber, Peter. 1997. “Client/server’s triple play.” Beyond
Computing6 (March): 32–34.
SAP. 2003. “Toyota Motorsport accelerates Formula One opera-
tions with SAP.” SAP press release, SAP Web site, http://www.sap.
com(October 8).
SAP. 2007a. “Harry & David selects SAP to support retail and
wholesale growth strategy.” SAP press release, SAP Web site,
http://www.sap.com(March 22).
SAP. 2007b. “Comcast selects SAP ERP for new enterprise
human capital management solution.” SAP press release, SAP
Web site, http://www.sap.com(April 23).
SAP. 2007c. “Graybar—SAP business transformation study.”
SAP Web site, Graybar_Electric_Company.pdf, http://www.sap.com
(April).
Shih, Clara. 2009. “Facebook is the future of CRM.”
DestinationCRM Web site, http://www.destinationcrm.com/
Articles/PrintArticle.aspx?ArticleID=57860(November 1).
Smith, Roger. 2009. “State of SOA: Trouble ahead, trouble
behind.” InformationWeek1221 (February 23): 27–29.
Toyota Motorsport. 2010. “Toyota Motorsport GmbH—
the home of high performance.” Toyota Motorsport
Free download pdf