Managing Information Technology

552 Part IV • The Information Management System

FIGURE 13.13 Common Practices for Retaining IT Workers (Agarwal et al., MIS Quarterly

Executive, September 2006, p. 139)

80% Proj. Mgmt Business Domain Technical

60%

40%

% of BI Respondents20%

0%

Project Plan/Bdgt/SchedProject Team LeadershipProject Risk ManagementFunct/Process Knowledge

Company KnowledgeIndustry KnowledgeChange Management

Systems AnalysisSystems Design

BP Design/Reengineering

FIGURE 13.14 IT Skills Most Critical to Keep In-House (Zwieg et al., “The Information

Technology Workforce: Trends and Implications 2005–2008.” MIS Quarterly Executive,

September 2006, p. 103)

Work Environment Interesting work

Empowerment/Participation

Teams

Communication by senior management

Market-anchored compensation

Career Development Promotion from within career paths

Career planning activities

Management training & development

Building business/leadership skills

Dev. plan & competency/skill training

Individual or mentor-based development

In-house/other mentor-based development

In-house/other mentor-based formal training program

More frequent appraisals

Community-Building Initiatives Newsletters

Intranets

Social activities

Social responsible activities

Monetary Incentives Monetary rewards/bonuses

Variable compensation

Employment Incentives Employment security

Financial stability of company