560 Part IV • The Information Management System
Managing Information Technology, 6th ed. Upper Saddle
River, NJ: Pearson Prentice Hall.
Carlton, Jim. 2006. “Secrets of the tech-savvy traveler.” Wall
Street Journal(April 3): R1, R4.
Collett, Stacy. 2003. “Singapore.” Computerworld37 (September
15): 42.
Duffy, D. 2002. “Continental divide.” CIO15 (April 15): 14–15.
Dunham, Kemba J. 2000. “Telecommuters’ lament.” Wall Street
Journal(October 31): B1, B18.
Golden, William. 2007. “The practical value of the IT
Infrastructure Library (ITIL).” CIO(May 18).
Hammond, L. W. 1982. “Management considerations for an in-
formation center.” IBM Systems Journal21 (2): 131–161.
Hawk, Stephen, Weijun Zheng, and Robert W. Zmud. 2009.
“Overcoming knowledge-transfer barriers in infrastructure
management outsourcing: Lessons from a case study.” MIS
Quarterly Executive8:3 (September): 123–139.
House, R., M. Javidan, P. Hanges, and P. Dorfman. 2002.
“Understanding cultures and implicit leadership theories
across the globe: An introduction to Project GLOBE.”
Journal of World Business37 (July): 3–10.
Huang, C. Derrick, and Qing Hu. 2007. “Achieving IT-business
strategic alignment via enterprise-wide implementation of
balanced scorecards.” Information Systems Management24,
2 (Spring): 173–184.
Iyer, Bala and John C. Henderson. 2010. “Preparing for the
future: Understanding the seven capabilities of cloud comput-
ing.” MIS Quarterly Executive9, 2 (June): 117–131.
Jordan, Graeber. 1997. “The Boeing Web.” Keynote Address at
SIM Interchange, San Francisco, CA.
Kaplan, Robert S., and David P. Norton. 1992. “The balanced
scorecard—measures that drive performance.” Harvard
Business Review70 (January–February): 71–79.
Krishna, S., Sundeep Sahay, and Geoff Walsham. 2006.
“Managing cross-cultural issues in global software outsourc-
ing,” in Information Systems Outsourcing, 2nd ed. Berlin:
Springer-Verlag.
Lacity, Mary and Joe Rottman. 2007. The Offshore Outsourcing
of IT Work. London: Palgrave.
Laudon, Kenneth C., and Jane P. Laudon. 2010. Management
Information Systems: Managing the Digital Firm, 11th ed.
Upper Saddle River, NJ: Pearson Prentice Hall.
Luftman, Jerry and Rajkumar Kempaiah. 2007. “The IS organi-
zation of the future: The IT talent challenge.” Information
Systems Management24, 2 (Spring): 129–138.
Luftman, Jerry and Tal Ben-Zvi. 2010. “Key issues for IT execu-
tives 2009: Difficult economy’s impact on IT.” MIS Quarterly
Executive9, 1 (March): 49–59.
McNurlin, Barbara C., and Ralph H. Sprague. 1998. Information
Systems Management in Practice, 4th ed. Upper Saddle River,
NJ: Pearson Prentice Hall.
Munro, Malcolm C., Sid L. Huff, and G. C. Moore.
1987–1988. “Expansion and control of end user comput-
ing.” Journal of Management Information Systems 4
(Winter): 5–27.
Nolan, Richard, and F. Warren McFarlan. 2005. “Information
technology and the board of directors.” Harvard Business
Review(October). HBR Reprint R0510F.
Poston, Robin S., William J. Kettinger, and Judith C. Simon.
- “Managing the vendor set: Achieving best pricing and
quality service in IT outsourcing.” MIS Quarterly Executive
8, 2 (March): 45–58.
Ranganathan, C., and S. Balaji. 2007. “Critical capabilities for
offshore outsourcing of information systems.” MIS Quarterly
Executive6, 3 (September): 147–164
Ross, Jeanne W., Cynthia Mathis Beath, and Dale L. Goodhue. - “Develop long-term competitiveness through IT
assets.” Sloan Management Review38, 1 (Fall): 31–42.
Ross, Jeanne W., and Peter Weill. 2002. “Six IT decisions your IT
people shouldn’t make.” Harvard Business Review 80
(November 2002): 3–9.
Shellenbarger, Sue. 2007. “Reasons to hold out hope for balanc-
ing work and home.” Wall Street Journal(January 11): D1.
Speier, Cheri S., and Carol V. Brown. 1997. “Differences in end-
user computing support and control across user depart-
ments.” Information & Management32 (February 15):
85–99.
Tam, Pui-Wing. 2007. “CIO posts morph from tech support into
strategy.” Wall Street Journal(February 20): B5.
Tam, Pui-Wing. 2007. “Cutting files down to size.” Wall Street
Journal(May 8): B4.
Topi, Heikki. 2003. “Supporting telework: Obstacles and solu-
tions,” in Carol V. Brown and Heikki Topi (eds.), IS
Management Handbook, 8th ed., New York: Auerbach
Publications, 807–817.
Weill, Peter, and Marianne Broadbent. 1998. Leveraging the New
Infrastructure: How Market Leaders Capitalize on
Information Technology. Boston, MA: Harvard Business
School.
Worthen, Ben. 2005. “IT governance—ITIL power.” CIO
(September 1).
Zaslow, Jeffrey. 2006. “Hoarders vs. deleters, revisited.” Wa l l
Street Journal(September 7): D1.
Zwieg, Phil, et al. 2006. “The information technology workforce:
Trends and implications 2005–2008.” MIS Quarterly
Executive5, 2 (September): 101–108.