Managing Information Technology

Executive

Secretary Controller

Director for

Treatment

Asst.

Superintendent/

Development

Director

After Care and

Admissions

Coordinator

Transition

Supervisor

Program

Supervisor

Education

Supervisor

ISIS

Supervisor

Supervisor of

Social

Services

President, Clarion

School for Boys, Inc.

Chief Operating Officer

and Superintendent

Milwaukee Division

EXHIBIT 2 Continued

598 Part IV • The Information Management System

“I recently talked with an old classmate of

mine who is using a computerized database to store

addresses for frequent mailings. He addresses en-

velopes through the printer in a fraction of the time it

used to take. I send a lot of mail to local businesses

every month. Can we do that on the system?”

(Executive Secretary)

“We had two programmers working for us at

my last school. They would ask us about our needs

in admissions and would customize software that we

licensed. I enjoyed using the system since I helped

design the applications. Why don’t we have that

kind of help?” (After Care and Admissions

Coordinator)

“Since I just joined the Clarion staff about a

month and a half ago, I’m not sure what is available

on the system. We used computers extensively at my

university. Are there training sessions offered so I

can learn more about the system?” (Associate

Program Supervisor for Activities and Honor Jobs)

Following the staff meeting, Young spent time trying

to determine if the current system was really cost-effective

for Clarion—Milwaukee Division. Although it was clear

that the system had potential, his inquiry showed it was not

getting the level of use his predecessor had envisioned.

Young realized he faced a challenge in convincing

his boss of the need for any improvement in the current