Cray Inc., 34
Cray XT5, 35
credit bureaus, 583
CrewSolver DSS, 225
critical path method (CPM), 420
charts, 420
critical success factors (CSFs), 527
CRM+, NetSuite, 206
Crystal Clear, 380
CSMA/CA Protocol (Carrier Sense Multiple Access with
Collision Avoidance), 73, 74
CSMA/CD Protocol (Carrier Sense Multiple Access with
Collision Detection), 73
cultural differences, IS management of, 555–6
Culver’s, 230
customer churn, 227
customer data theft, TJX Companies, 563
customer relationship management (CRM), 108, 190,
201, 204–6, 339, 390
defined, 204
future of, 207
hosted solution, 205
Software as a Service (SaaS), 205
customer retention, 227
hybrid IS governance designs, 538
custom software development, 361–87. See also
methodologies for acquiring systems
agile systems, 378–81
newer approaches to, 377–82
outsourced staff, management of software projects
using, 381–2
prototyping methodology, 373–7
rapid application development (RAD), 377–8
systems development life cycle (SDLC) methodology,
361–73
user application development (UAD), supporting,
382–6
custom systems development project at Consumer and
Industrial Products, Inc., 432–41
custom systems development project at Modern Materials,
Inc., 498–505
cutover conversion strategy, 368
CVS, 78
Cyber Command, 563
Cyber Monday, 262
CyberLink PowerDirector, 41
cyberattacks, 561
cyberstalking, 579
cyberwarfare, 563
Dangdang, 274
Dartmouth College, 46
Dashboard Project, Petro-Canada, 237
data access policy, 111
696 Index
data administration. Seedata management
data architecture, 104
data capturing, 103, 104
data communications, 63
data dictionary/directory (DD/D), 53–4, 105, 346–7
data flow diagram (DFD), 345–6
data governance, 110
at InsuraCorp, 18, 166–9
data independence, 52
data link layer of OSI reference model, 87
data management, 53–4, 95–113. See alsodatabase
management systems (DBMS)
data management process, 106–10
data sources, 304–5
data standards for, 104–5
data steward, 104
defined, 104
integrity rules, 105
managerial issues in, 101–13
metadata repository, 105
policies for, 110–12
principles in, 101
purpose of, 96–7
technical aspects of, 97–101
Data Management Associates (DMA), 180–1
data mining, 224–8
defined, 226
online analytical processing (OLAP), 226
to increase state tax revenues in California,
300–7
uses of, 227
data model/modeling, 97–8, 98–100, 346–7
corporate, 98
data pyramid, 99
data store, 345
defined, 97
enterprise modeling, 98
entity-relationship diagram (ERD), 97
normalization, 98
view integration, 98
data ownership, 110–12
data privacy, 113
Data Protection Directive, European Union, 555
data pyramid, 99
data resource management.Seedata management
data sharing, 61–2
data steward, 104
data store, 345
data transfer and integration applications, 103
Data Warehouse Institute (DWI), 109
data warehousing, 52, 107, 201–4, 284–5
column-store databases, 203
defined, 202
key elements of, 202