“Earth’s Biggest Bookstore,” 263
Eastman Chemical, 229
“Easy button,” Staples brand marketing, 267
eBay (www.ebay.com), 187, 258, 259, 269–70, 270, 271
e-business systems, 253–75See alsodot-com companies,
Internet
B2B applications, 260–2
B2C applications, 262–8, 274–5
broadband, download times with, 257
defined, 89, 253 (See alsoelectronic commerce)
dot-com intermediaries, 268–72
electronic data interchange (EDI), 257
extranet, 255
framework for, 254
intranet, 255
m-commerce, 256. See alsomobile computing
privacy concerns, 580–1
strategic e-business opportunities (and threats),
258–60
technologies, 254–7
Web site design, for consumers, 272–4
XML (eXtensible Markup Language), 256–7
economic feasibility, 363, 415
e-crimes.Seecomputer crime
EDI.Seeelectronic data interchange (EDI)
eDiscovery amendments, 573
EDP auditing, 358. See alsoauditing roles
EDS, 553
Edward Jones, 89
Edwards, J. D., 198, 450
eHarmony, 204
8X8, 84
electronic bulletin boards, 62
electronic commerce, 89. See alsoe-business systems
Electronic Communications Privacy Act, 582
electronic data interchange (EDI), 89, 189, 197, 257,
260, 338
Electronic Frontier Foundation (EFF), 258
electronic mail, 39, 80, 81, 208–9
defined, 208
deleters vs. hoarders, 546
Electronic Privacy Information Center, 272
electronic record management (ERM), 567–8, 571–3
eDiscovery amendments, 573
Elm e-mail system, 209
e-mail.Seeelectronic mail
EMC Corporation, 24, 210
Symmetrix DXM-4 950 model, 24
encapsulation, 352
encryption, 357
end-user computing. Seeuser computing
engineering systems, 216
Enron, 576
698 Index
Enterprise, U.S.S., 246, 248
enterprise modeling, 98
enterprise resource planning (ERP) systems, 108, 190,
192, 198–201, 217, 335, 339, 390, 403, 406, 407
defined, 198
purchase decision at Benton Manufacturing Company,
Inc., 449–54
implementation at NIBCO, 468–83
implementation at BAT-Taiwan, 484–97
SAP ERP, as an example, 199–201
Year 2000 (Y2K), 198
enterprise systems, 3, 189–219See alsoenterprise
resource planning (ERP) systems, customer
relationship management.
application systems, types of, 189–90
batch processing, 191–2
collaboration, 209–12
critical concepts of, 191–6
customer relationship management systems, 204–6
data warehousing, 201–4
distributed systems, 192–3
enterprise resource planning systems (ERP), 198–201
factory automation, 215–17
functional information systems, 192
groupware systems, 209–12
intranets, 213–15
office automation, 206–9
online processing, 191–2
packages, 403–5
portals, 213–15
supply chain management systems, 217–18
transaction processing systems, 196–8
entity-relationship diagram (ERD), 97, 347
for accounts payable, 348
attributes, 97
entities, 97
for invoice, 347
for purchase order (PO), 347
relationships, 97
Environmental Protection Agency (EPA), 228
Environmental Systems Research Institute (Esri),
230, 231, 233
ArcGIS Business Analyst, 230
ArcLogistics Route software, 231
Envisioning Center, General Motors, 246
Epocrates, 243
SxDx, 243
ePub, 264
Equifax, 590
Ericsson, 68, 90
ERP. Seeenterprise resource planning (ERP) systems
Esri.SeeEnvironmental Systems Research
Institute (Esri)