image editing products, 41
imaging, 21
Imperial Sugar, 218, 219
Implementation phase
auditing roles, 358
backup plan, 357–8
of controls, 357–8
installation, 367–8, 399–400
maintenance, 368–9, 400
operations, 368, 400
of purchasing systems, 399–400
recovery plan, 357–8
of systems development life cycle (SDLC),
366–9
security, 357
strategies of, 367
IMS Health, 213
IMT Custom Machine Company, Inc., selection of an
information technology platform, 18, 116–27
inaccuracy, hazards of, 590
Incumbent Local Exchange Carriers (ILECs), 133–4
Indiana University, 86
Infinera, 85
Infobright, 203
Infor Global Solutions, 198, 205, 235–6
Infor CRM, 205
Infor PM (Performance Management), 235–6
informal networking practices, 553
informal systems, 331
Informatica Platform, 203
information, as an asset, 566, 567
Information Builders, 47, 203
Information Management System (IMS), 53
information processing, with application
independence, 102
information resource planning. Seeinformation
systems (IS) planning.
Information Resources, Inc., 95
information security, 561–73See alsosecurity
business continuity, planning for, 571
chief security officer, role of, 565
computer crime, 561–4
electronic records management (ERM), 571–3
laws/regulations of, compliance with, 567–9
organizational policies, 569–71
risk management for, 565–7
information superhighway. SeeInternet
information systems (IS). See alsoinformation systems (IS),
development processes and techniques; information
systems (IS) governance designs; information systems
(IS) planning; information systems (IS) service delivery
application projects, 548–9
global IS organization, 554–6
702 Index
global teamwork, 429
global vs. local systems, 647–59
human resources management, for IS, 549–53
leadership of IS organization, 536–58.
mergers, 611–27
service delivery, 538–48
mission, 522–3
organization, responsibilities and governance of,
537–8
performance measurement, 554
planning process, 521
resources, shared vs.local, 537
sourcing issues. 556–8. See alsooutsourcing IT
use and attitudes, measurement of, 521–2
information system (IS), development processes and
techniques, 339–54
As-Is model, techniques for, 343
life-cycle development, structured techniques for,
340–1
Logical-To-Be model, techniques for, 344–8
object-oriented techniques, 351–3
physical To-Be system, techniques for documenting,
348–51
procedural-oriented techniques, 341–3
systems development life cycle (SDLC) model, 339–40
work process flow diagram, 344
information systems (IS) governance designs,
537–8
information systems (IS) planning. 519–33
architecture 524–6
benefits of, 519–20
business goals and, alignment of, 520
context for, creating, 520
guidelines for, 532–3
information resources, assessment of, 521–4
information vision, 524
IS mission, 522–3
IS use and attitudes, measurement of, 521–2
IT capital investment approvals, obtaining, 520
IT capital investment decision at Clarion School
for Boys, 594–610
operational IS Plan, 532–3
performancevs.goals, assessment of, 523–4
planning process framework, 520
service-oriented architecture (SOA), cloud computing
and, 526
standardization and agility, balancing trade-offs
between, 520
strategic IS plan, 526–32
tools for identification of strategic IS, 527–32
information system (IS) service delivery, 539–48
chargeback systems, 539–41
control policies and procedures, 546–7