office automation (continued)
unified communications (UC), 206
videoconferencing, 207–8
office suites, as software, 39–40
off-line business channels, 253
offshore IT centers, 428
offshore outsourcing, 381, 557–8. See alsooutsourcing IT
Ohio Supercomputer Center, 246
Oklahoma City bombing, 590
Olympic Games, 273
omission errors, 383
on-demand solution, 205, 406
“one-click ordering,” 263, 587
1 GbE, 75
100 Base-T cables, 75
100 GbE, 76
OneNote (digital notebook), Microsoft, 40
1000 Base-LX cables, 75
1000 Base-SX cables, 75
1000 Base-T cables, 75
One Touch Systems, 78
online “aggregators,” 259
online analytical processing (OLAP), 226
online intermediary models, 272
online operations, 88–9
online order entry system, 197
online processing, 191–2
onshore outsourcing, 381. See alsooutsourcing IT
on-site contract worker, 428
OpenOffice desktop applications, 39, 587
OpenOffice Calc, 39
OpenOffice Impress, 39
OpenOffice Writer, 39
Open Shortest Path First (OSPF) routing, 572
open-source project, the Kuali Financial System, 455–67
open-source software, 405–6
open systems, 42
Open Systems Interconnection (OSI), 86–8, 564
Open Text Vignette Portal, 215
operating system, 41–3. See alsoadvanced operating
systems concepts, Windows
defined, 41
job control language (JCL), 41
Linux, 32
Mac OS X Snow Leopard, 30
Microsoft Windows, 30
PC-DOS, 29
sources of, 42–3
UNIX, 32
operational feasibility, 363, 415
operational IS plan, 532
project portfolio, 533
optical character recognition (OCR), 21
optical disk, 24
708 Index
optical switches, 85
Oracle, 53, 55, 56, 195, 198, 201, 203, 204, 205, 218, 339, 406
Beehive Collaboration Software, 210
Business Intelligence Enterprise Edition Plus, 47
Business Intelligence Suite, 235
Data Integrator Enterprise Edition, 203
Data Mining, 203, 226
Enterprise Performance Management System, 235
ERP suite, 406
MySQL, 53
Portal, 215
Real Application Clusters (RAC) software, 202
Sun Oracle Database Machine, 203
Tuxedo, 194
Orbitz (www.orbitz.com), 89, 268
order entry system, 196–8
organizational applications, 384
organizational policies. Seeacceptable use policy,
information security
organizations as systems, 334–5
Osco Drugs, 108
OshKosh B’Gosh Company, 407
OSI.SeeOpen Systems Interconnection (OSI)
“out-of-the-box” thinking, 379
outsiders, 562
outsourcing IT application projects, 428. See also
outsourcing IT
outsourcing IT infrastructure at Schaeffer Corporation
managing the contract, 634–41
the outsourcing decision, 628–33
outsourcing IT, 428, 556–8
application projects, 556–7
domestic onshore, 381
offshore, 557–8
service delivery, 556
vendor selection, 557
overlay networks, 74packaged software, 340. See alsopurchased software
packages
advantages of, 391
Packard Bell, 29
packet assembly/disassembly device (PAD), 79
packet-switched networks, 79–80
defined, 79
packet assembly/disassembly device (PAD), 79
packet switching, 79
value added network (VAN), 79
PageRank algorithm, 270
palmtop PC, 29
Pano Logic, 195
Pano device (hardware only), 195
Virtual Desktop Solution software, 195
ParAccel Analytic Database, 203