Index 713Sourcing Interests Group, 381
sourcing of human resources, 551
Southern California Edison, 228
Special Interest Group, Bluetooth, 68
specific DSS, 224
speech, freedom of, 590
speech recognition software, 20
speed of transmission, 64–5, 66
Spiegel Brands, 245
spoofing, 564
spyware/adware, 564
spreadsheets, 39
spreadsheets, errors in, 383
Sprint Nextel, 65, 69, 76, 77, 79, 80, 84, 90
SQL (Structured Query Language), 100
staffing for IT projects, 418–19. See alsoproject
management
Standard Generalized Markup Language
(SGML), 48
standardization, 86, 520
standardized technology architecture, 524
standards, 334
Standish Group, 410
Stanford University, 242, 270, 271
Staples (www.staples.com), 187, 263, 266–7
Starbucks, 274
star topology, 71
Statement of Work (SOW), 420
StayinFront CRM, 206
stored-program concept, 25–7
instruction, 25
machine language, 25
program, 25
strategic e-business opportunities (and threats),
258–60
competitive forces model, 258
dot-com meltdown, prior to and following, 259
Web 2.0, 259
strategic information systems (SIS), 526–32. See also
information systems (IS) planning. tools for
identification of, 527–32
planning process, 526–7
strategic IS plan, defined, 526
strategies for end-user computing
Acceleration, 544
Containment, 544
Controlled Growth, 544
Laissez-Faire, 544
strategies for managing IT project risks, 424
strategies for system conversion, 367–8. See also
methodologies for acquiring systems
cold turkey, 368
cutover, 368
parallel, 367Siebel Systems, 201See alsoOracle
CRM modules, 407
Siemens, 84
Silicon Graphics International (SGI), 34
simplex transmission, 65
simplicity, 379
simplified batch processing, 191
simplified life-cycle approach, 385
single loss expectancy (SLE), 565
single-system image, 193
Skype, 91, 208, 269
slack and flexible resources, 334
smartphones, 3, 29–31, 67
SMTP, 87, 88
SOA. Seeservice-oriented architecture (SOA)
social engineering, 564
social issues involving IT, 578–91
freedom of speech, 590
identity theft, 583–5
inaccuracy, hazards of, 590
intellectual property rights, 585–9
privacy, 579–83
technology, access to, 589–90
workers, impact on, 590–1
social media, 260, 274–5. See alsoFacebook (www.
facebook.com), social networking applications,
Twitter
enterprise usage decision at Rock Island Chocolate
Company, Inc., 321–6
IBM social networking, 3
political elections, 274
social networking applications, 81–2
social networking applications, 81–2
social networking, building a strategy for Rock Island
Chocolate Company, Inc., 321–6
Society for Information Management (SIM), 190
Soft Systems Methodology, 371
software. Seecomputer software
software as a service (SaaS), 4, 91, 199, 205, 206,
390, 406
software development. Seemethodologies for
acquiring systems
Software Engineering Institute (SEI), 549
software iceberg, 36
software packages. Seepurchased software
packages
software piracy, 586
Software Top 100, 56
SONET. SeeSynchronous Optical Network
Sonoma Partners, 206
Sony, 29, 55
Sony BMG, 588
source function, 106
source program, 43