Managing Information Technology

Index 717

Waste Diversion Act, 541

We b. SeeWorld Wide Web (WWW)

Web 2.0, 82, 259

Web browser, 40, 254, 267, 406

Web “cookies,” 256

Web log. Seeblogs

Web portal, 256. See alsoInternet, WWW

Web services, 49, 194–5

Web site design, for consumers, 272–4

Web sites, 253–76

corporate, 537

defacement of, 564

Google, 271

TorrentFreak, 588

Web surfing, 270

Webcrossing Community, 210

WebEx, 337

WebFOCUS, 47, 203

Webvan, 259

Wellpoint, 228

Wendy’s, 238

Western Union, 2

Weyerhauser, 215

“white-collar” work, 547

whole team approach, 379

wide area networks (WANs), 54, 60, 61,

77–80, 192

defined, 77

Direct Distance Dialing (DDD), 77–8

Integrated Services Digital Network

(ISDN), 78–9

leased lines, 78

packet-switched networks, 79–80

satellite microwave communication, 78

virtual private networks (VPN), 80

Wide Area Telephone Service (WATS),

77–8

Wide Area Telephone Service (WATS),

77–8

Wi-Fi (wireless fidelity), 74, 83

Wiki, 81, 82

Wikipedia (www.wikipedia.org), 82

WiMAX, 75

networks, 74, 83

wireless design, 73

wired LANs, 73–4

contention bus, 73

CSMA/CD Protocol, 73

Ethernet, 73

Manufacturing Automation Protocol

(MAP), 74

shared Ethernet, 73

switched Ethernet, 73

validation rules/calculations, 356
value added network (VAN), 79
value chain analysis, 529–32
vBNS, 80
vector-based GIS, 232
vendor-managed inventory (VMI) at NIBCO,
279–83
vendor responses to RFP
evaluation of, 395–8
forms for, example, 396–7
vendor management. See alsooutsourcing IT,
purchased software packages
vendor selection, 557
Ventana Corporation, 228
Verizon Communications, 65, 77, 79, 80, 83, 84,
90, 228
Verizon Wireless, 76, 90, 541
Vermont Country Store (VCS), 227
Versant Object Database, 53
Vertica Analytic Database, 53, 203
vertical integration of systems, 192
ViaTalk, 84
video editing products, 41
Video Protection Privacy Act, 582
videoconferencing, 207–8
view integration, 98
Viking king, Bluetooth, 68
Virtual Ability, 248
Virtual Circuit network, Internet2, 85
virtual memory, 42
virtual private networks (VPN), 80
virtual reality (VR), 245–8
virtual teams, 5, 229, 428
IT project management of, 428–9
virtualization, 194–5
Visa, 255
VisiCalc, 38, 39
Visual Basic .NET, 49, 55, 351
VMware Infrastructure 3, 195
voice response units, 21
VoIP (Voice over Internet Protocol), 84
VoIP adoption at Butler University, 18, 144–56
VoIP2.biz, Inc., deciding on the next steps for a VoIP
provider, 18, 128–43
Volkswagen, 215
Vonage, 84, 91
VSAT (very small aperture terminal), 78

Walgreens Pharmacy, 78
Walmart, 67, 78, 95, 108, 110, 203–4, 214, 215, 263,
268
Mywalmart.com (Walmart’s intranet), 214
Warner Bros., 588