3.5 Strategic resourcing: Defining high-value work for service groups 82
➥Helps internal service groups compete for work within their own organizations
against the very best external service providers.
3.6 Strategic relationships: Analyzing your client base 86
➥Provides a framework for leaders to examine their client and customer bases to ensure
they are offering the highest value-added services and products to the right people.
3.7 RAIR logic: Aligning customers, strategy, culture, and leadership 89
➥Provides a way of checking to ensure alignment among an organization’s leadership
style, culture, business strategy, and customer needs and markets.
3.8 Partnering for Success: Joint Ventures and Strategic Alliances 92
➥Assists leaders with an alliancing model that sorts out and tracks an alliance devel-
opment process.
3.9 Marketing a professional service group 96
➥Helps leaders prepare a marketing plan for an internal professional services group
working within an organization.SECTION4—TOOLS FORDESIGNINGPRODUCTIVEPROCESSES ANDORGANIZATIONS
4.1 Designing productive organizations 101
➥Provides leaders with a model for the overall design of an organization, division, or
workgroup.
4.2 Hierarchy: Leadership levels in an organization 105
➥Provides a novel and practical model to help leaders determine the number of lev-
els of leadership and the spans of control of leaders.
4.3 Business process reengineering 108
➥Highlights core processes leaders need to consider if they intend to undertake busi-
ness process reengineering.
4.4 Employee involvement: A range of possibilities 112
➥Helps leaders determine how and when to involve others.
4.5 Organizational culture: Sail or anchor? 117
➥Outlines the basics of organizational culture, its importance and how leaders can
work with it.
4.6 Open-book leadership: Developing entrepreneurial thinking 121
➥Contains guidelines for adopting open-book management—the sharing of informa-
tion that would help employees adopt a more entrepreneurial and business-think-
ing orientation.
4.7 Job satisfaction: Involving workgroups in designing jobs 126
➥Helps leaders engage employees in assessing the challenge, opportunity, and mean-
ing they get from their work.
4.8 Revitalizing the Board of Directors in a nonprofit organization 129
➥Outlines a systematic approach to Board of Directors design, and emphasizes the
central role of the Board in developing and overseeing policy.
4.9 Using professional expertise: A modern leadership skill 132
➥Helps leaders obtain and use knowledge workers’ professional advice more effectively.
4.10 Surveying employees: Leading the survey process 135
➥Assists leaders with the overall employee survey process, from planning and involv-
ing stakeholders to responding to and acting on survey results.ANNOTATEDCONTENTS xiii