TOOLS FOR DESIGNING

PRODUCTIVE PROCESSES

AND ORGANIZATIONS

A poor process or dysfunctional organization will diminish the

contribution of even the most motivated employees (and lead-

ers!). As Peter Scholtes says, “All the empowered, motivated,

teamed-up, self-directed, incentivized, accountable, reengi-

neered, and reinvented people you can muster cannot compen-

sate for a dysfunctional system.” This section provides an

overview of some key tools leaders require to design effective

processes and organizations that will maximize the contribu-

tions of people.

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