WEB WORKSHEET
124 SECTION 4 TOOLS FORDESIGNINGPRODUCTIVEPROCESSES ANDORGANIZATIONS
❑ Explain why and how money is made and wealth is
created.
❑ Explain why and how profits are made.
❑ Explain which critical numbers are important.
❑ Understand and help others understand the business
and its competitive environment.
❑ Help workers understand customer needs and customer
service.
❑ Explain the numbers in a straightforward way.
❑ Teach and model accountability.
[☛13.3 Accountability]
❑ Get out onto the “shop floor” where the work is done.
❑ Teach and model interdependence.
❑ Trust people to do what is best for the company.
❑ Inspire confidence and excitement.
❑ Be open and honest.
❑ Model total integrity with people.
❑ Give and receive tough feedback.
[☛8.2 Direct Communication]
❑ Know how much you can tell others and explain why.
❑ Know what can’t be shared and explain why.
❑ Be up-front about jobs and security.
❑ Minimize mixed messages.
❑ Use down-to-earth explanations; listen well.
[☛12.2 Trust]
❑ Get appropriate and timely information to workers to
support their decision making.
❑ Design appropriate rewards so everyone wins.
❑ Use an appropriate leadership style; encourage others to
take responsibility and make decisions.
❑ Understand interdependencies, so that one group
doesn’t win at the expense of another.
❑ Break down functional stovepipes.
[☛9.1 Leadership Versatility, 9.2 Situational Leadership]
❑ Be a great communicator, storyteller, educator, coach,
and counselor.
❑ Live by “My success is the success of others.”
❑ Do not talk down or over their heads.
❑ Be credible on the “shop floor.”
❑ Act as an external border guard, fending off external
annoyances so people can do their work.
[☛1.8 Recursive Leadership]Teach and
coach
business
literacy.Stay close to
your people.Tell the truth.Align systems.Lead by
example.Leadership Action plans to improve your
practices Actions effective leaders take leadership practices