Copyright McGraw-Hill 2000. Original purchasers of this book are permitted to photocopy or customize this worksheet by downloading it from
http://www.books.mcgraw-hill.com/training/download.The document can then be opened, edited, and printed using Microsoft Word or other word processing
software.
RELATED LEADERSHIP TOOLS
8.5 Metacommunicating 12.1 The Relationship Bank 12.6 Confrontation
8.7 Active Listening 12.4 Feedback 12.7 Dealing with Conflict
FOR FURTHER ASSISTANCE
Block, Peter. Flawless Consulting: A Guide to Getting Your Expertise Used.University Associates, 1978.
Hiebert, Murray. Powerful Professionals: Getting Your Expertise Used Inside Organizations.Recursion Press, 1999.
SECTION 5 TOOLS FORLEADINGCHANGE 165
How will you gently challenge this person to come clean and tell you his or her real concerns? What specifically might
you say? (It’s important that this challenge is not so weak that it’s missed by the other person, or so strong that it drives
the other person’s indirect resistance even further underground. In crucial situations, you may wish to practice phrasing
your challenge with a trusted coach.)If, despite your good-faith responses, the other person is still not willing to be direct with you, what alternatives do you
have and what steps might you take next?