15.2 LEQ: The leadership emotional quotient 455
➥Provides an overview of a leadership competence area known variously as emotion-
al intelligence (EI), emotional quotient (EQ), emotional literacy, emotional smarts,
or emotional competence.
15.3 The JoHari window: What you don’t know can hurt you 459
➥Helps leaders think about how they relate with others, and about their need to
know themselves and to be open to feedback from others.
15.4 Understanding our assumptions and biases 462
➥Enables leaders to inquire into, challenge, and check their assumptions, conclu-
sions, and beliefs.
15.5 Habits: The good and bad news that leaders need to know 467
➥Helps leaders understand their familiar and comfortable habits and learn how to
change a habit.
15.6 Managing your defensive reactions 470
➥Explains how defense mechanisms reduce anxiety; that some defenses are healthy;
and that others can severely limit a leader’s potential for success.
15.7 Managing the stress associated with being a leader 472
➥Focuses on personal stress and how to deal with it. A diagnostic checklist is provided
to help leaders understand personal stress and the stress levels within a workgroup.
ANNOTATEDCONTENTS xxi