❑ Integrate with the workgroup or team’s ground rules. [☛10.8 Ground Rules]
❑ Integrate with the people side of problem solving, including listening, dealing with
conflict, and managing differences. (See tools matrix.)WEB WORKSHEET
Select an upcoming situation in which this general problem-solving model will help you work
a problem systematically.
In preparation for meeting with your workgroup or team, list the data that you presently
have regarding this problem.
Copyright McGraw-Hill 2000. Original purchasers of this book are permitted to photocopy or customize this worksheet by downloading it from
http://www.books.mcgraw-hill.com/training/download.The document can then be opened, edited, and printed using Microsoft Word or other word processing
software.
RELATED LEADERSHIP TOOLS
1.10 The GAS Model 7.1 Problem Framing 10.6 Group Leader Skills
6.3 Complex Situations 7.3 Finding Cause 11.1 Process Cycle
FOR FURTHER ASSISTANCE
“Xerox Problem-Solving Process.” Harvard Business Review.July–August 1993.
Kepner, Charles H., and Benjamin B. Tregoe. The New Rational Manager. Princeton Research Press, 1981.
206 SECTION 7 TOOLS FORPROBLEMSOLVING, DECISIONMAKING, ANDQUALITY
The gap: What Is versus What Should Be.[☛7.1 Problem Framing][☛7.3 Finding Cause][☛6.9 Brainstorming][☛7.5 Decision Making][☛5.1 Change Equation, 10.12 RASCI Planning]- Select and define the
concern or problem. - Analyze the problem for
cause(s). - Generate potential
solutions. - Decide on the best
solution. - Plan implementation of
the change. - Follow through and
evaluate implementation
of the change.